HOW TO RETURN AN ITEM

RETURN INSTRUCTIONS

Our return process is convenient and easy. Included with each purchase invoice is a return form with a prepaid FED EX returns shipping label.

1. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package.

2. Using the prepaid FED EX Merchandise Return label included in your original order:

  • Fill out your name, address, order number and affix squarely onto the address side of your return package.

  • To ensure we receive your return properly, include your original order receipt inside your return package; indicating the item(s) and the reason for your return.

  • Drop your package off at any FED EX location.

  • Your package will be returned via FED EX. Once we receive your return, we will deduct a $9.95 fee from the return balance due to account for the return postage.

  • The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend you use a service that you can track and one that offers insurance.

Return Address

If you are not using the prepaid return label, make sure you send all online returns to:

FLEURETTE Online Returns
158 W.29th St. 12th Fl.
New York NY 10001

We recommend that you choose a shipping service that allows you to track your package and that you insure your package.

RETURN POLICY

FLEURETTE accepts online returns of non-sale, unworn merchandise with original tags attached within 30 calendar days from the date of delivery. All products must be returned in its original packaging and with all related accessories included. Items in gift sets may not be separated and must be returned complete in its original packaging. All refunds will be applied to the original payment method. If you return a package that does not meet these criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable.

All Sale Merchandise is Final Sale.

No returns or exchanges. Previous purchases are not eligible for discount. Sale items are ineligible for price adjustments.

For more information, please contact our customer service department: help@fleurette.com